Activity Partners Pricing & Cancellation Policy
This Pricing and Cancellation Policy applies to www.activity.partners operated by Activity Partners LLC of 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA (hereinafter "Activity Partners" or "we").
It is your responsibility to familiarize yourself with this policy. By purchasing services through the Activity Partners website, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept the terms, we ask that you do not use the services offered.
Published Rate, Customized Offer, and Payments
On Activity Partners, service providers are free to determine and publish a rate for their services when they first create their listing. This rate is an estimated service fee you can expect to pay when booking their service.
When receiving a booking request, the service provider is free to evaluate the received request and then create a customized offer.
The final offer will include the service provider's published rate and any additional expenses that may occur, such as transportation costs, participant fees, entrance fees, food and drink, or any third-party services necessary to be included in the services.
Lastly, each activity partner can decide how they will receive payments for their services.
Prepay at Booking
If a service provider's listing states “Prepay at Booking,” you will need to prepay for the offer when you finalize your booking. Accepting pre-payments is a fully automated booking experience, so neither the Guest nor the Activity Partner need to worry about the money when they meet.
When using the “Prepay at Booking” feature, the Guest enters their payment information, and after the payment is charged and authorized, the booking is completed. For service providers that choose to be prepaid before the meeting, there is a 14.5% booking fee. The fee is paid by the guest.
Naturally, where the “Prepay at Booking” feature is used, the Activity Partners Cancellation policy applies.
Pay at Meeting
If a service provider's listing states, “Pay at Meeting,” the Guest will be required to make the offer payment to the activity partner in the local currency during the scheduled meeting.
Accordingly, no booking fee is charged, and the Activity Partners Cancellation policy does not apply, nor can we offer any protection in the unlikely event that things do not go as planned.
Cancellation Policy
Cancellations are inconvenient for both the service provider and guest, however, we realize that emergencies do occur. If you need to cancel a confirmed booking, you should first attempt to reschedule your appointment with your service provider. If you are unable to reschedule, then you should initiate a cancellation by sending your him/her a message using the Activity Partners message system and send a copy of your cancellation request to support@activity.partners.
Guest Cancellation
As per the Terms of Service, for prepaid bookings on Activity Partners, a guest can cancel a reservation up to 3 days (72 hours) before the scheduled appointment. Any confirmed and paid booking cancellation must be initiated by contacting your service provider directly via the Activity Partners message system.
As per the Activity Partners Terms of Service, if an activity partner cancels at any time, a guest is entitled to a 100% refund for pre-paid bookings less the Activity Partners service fee.
No Show
A guest is entitled to a refund of 100% of the booking payment if an activity partner fails to meet at the time of booking (“No show”) or is more than 30 minutes late (“late arrival”). Please email support@activity.partners within 24 hours after the end of the meeting to initiate a dispute.
An activity partner is entitled to the full price of the booking if a guest fails to arrive at the time of booking (“No show”) or is more than 30 minutes late (“late arrival”). Please email support@activity.partners within 24 hours after the end of the meeting to initiate a dispute.
Chargebacks
We expect our Users to contact us before making any Chargeback requests. We will investigate any Chargeback requests made by you and in response will inform your issuing bank whether any Service or Transaction has been cancelled. We reserve the right to suspend a user’s account and lock User's Funds during the chargeback investigation procedure.
Policy Changes
We may update our Pricing & Cancellation Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we operate. We recommend that you check here periodically for any changes to our Pricing and Cancellation Policy.
Contact Information
If you have any questions or comments about our Pricing and Cancellation Policy or wish to exercise your rights under applicable laws, please contact us using support@activity.partners.